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Apple iPhone Duo Foldable Screen Cracking Within Hours of Purchase

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Apple's iPhone Duo, the company's first foldable smartphone and one of its most significant product launches in years, is drawing a growing number of complaints from customers who say the inner foldable display cracked after just hours or days of normal use. Reports describe a line appearing along the fold, with some owners experiencing screen failure before completing a single day with the device.

The complaints put a sharp focus on repair costs. Apple's out-of-warranty screen replacement for the iPhone Duo is priced at $999, one of the highest repair bills the company has ever charged, making the question of whether damage is covered under warranty a high-stakes one for affected customers. Apple has reportedly been replacing some units, but has not publicly clarified what distinguishes a manufacturing defect from accidental damage.

The Duo, priced at $1,999, launched as Apple's entry into the foldable phone market and arrives with software still catching up to its hardware, with several major apps including Spotify, Google Maps, and Discord not yet optimized for its form factor. The screen-cracking reports compound early criticism of the device and raise broader questions about the durability of first-generation foldable technology.

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Sources

  1. FinancialjuiceApple iPhone Duo draws early complaints of the screen cracking. $AAPL
  2. OpenOutcrier$AAPL APPLE IPHONE DUO DRAWS EARLY COMPLAINTS OF THE SCREEN CRACKING - BBG
  3. Zerohedge*APPLE IPHONE DUO DRAWS EARLY COMPLAINTS OF THE SCREEN CRACKING
  4. BusinessThe iPhone Duo, one of Apple’s biggest new products in years, is drawing a growing number of complaints from customers who say the foldable display cracked after just hours or days of use
  5. FirstSquawkAPPLE IPHONE DUO DRAWS EARLY COMPLAINTS OF THE SCREEN CRACKING
  6. MarkgurmanApple Responds: “We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”
  7. BenzingaApple’s ($AAPL) new iPhone Duo could become a bigger growth driver than Wall Street expects, according to Deepwater Asset Management’s Gene Munster. Munster said launch-day demand looked stronger than expected, with surprisingly long lines despite the foldable phone’s premium price. He now has greater confidence in his forecast for 20 million iPhone Duo sales in fiscal 2027, compared with Wall Street expectations of roughly 12 million units. Munster estimates the additional 8 million units could add around $8 billion to Apple’s fiscal 2027 iPhone revenue versus current consensus estimates. His model assumes some buyers shift from iPhones with an average selling price around $1,200 to the Duo at roughly $2,200. Munster expects the Duo to represent about 8% of iPhone unit sales and 16% of iPhone revenue in fiscal 2027, well above Wall Street’s current estimates of 4% and 7%. He believes the Duo could lift expected fiscal 2027 iPhone revenue growth from 10% to roughly 13%. While launch lines were shorter than during the 2018 iPhone XS cycle, Munster said higher prices, online ordering and carrier-assisted upgrades make direct comparisons less meaningful. Former Apple CEO Tim Cook also highlighted the launch, saying it was a “delight” to see customer excitement around the new device. Apple reports fourth-quarter earnings Nov. 2, with Wall Street expecting $1.98 per share on $113.23 billion in revenue.
  8. CnbcApple responds to user reports of broken iPhone Duo screens on new foldable phone
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  1. Investingcom*APPLE IPHONE DUO DRAWS EARLY COMPLAINTS OF THE SCREEN CRACKING $AAPL